Payment Policy

Welcome to reprorun.com. This Payment Policy explains how we (“Reprorun”, “we”, “our”, or “us”) handle payments, billing details, and related processes. By placing an order, you agree to the terms outlined below.

Accepted Payment Methods

We currently accept the following secure payment methods:

  • Major credit and debit cards: Visa, MasterCard, American Express, Discover, JCB

  • Digital wallets: Apple Pay, Google Pay

All transactions are processed in British Pounds Sterling (£).

Billing Information

By making a purchase, you agree to provide accurate and up-to-date billing and contact details (including email, billing address, and payment credentials).

Please ensure your information remains current to avoid delays with processing or delivery.

Pricing & Promotions

Pricing Policy

  • Product prices are displayed in GBP (£) and may change without prior notice.

  • We reserve the right to update prices, discontinue items, or adjust availability.

Promo Codes

  • Discount or promotional codes must be entered at checkout.

  • Codes cannot be applied retroactively and may not be combined unless explicitly stated.

Order Confirmation & Invoicing

Order Confirmation

After placing your order, you will receive a confirmation email summarising:

  • Items purchased

  • Chosen shipping method

  • Your billing and contact details

This email serves as your proof of purchase.

Invoice

A full, itemised invoice will be sent by email with your shipping confirmation and may also be included in your parcel.

Payment Processing

Authorisation

By submitting your payment information at checkout, you authorise us to charge the total order amount using your selected payment method. All transactions undergo fraud prevention and security checks.

Payment Failure

If a payment is declined, you will be notified by email. Your order will remain on hold until payment is successfully completed. You may be asked to provide an alternative method of payment.

Disputes & Chargebacks

Order Issues

If there’s a problem with your order (e.g., wrong item, undelivered parcel, billing discrepancy), please contact us directly at help@reprorun.com. Our support team is committed to resolving concerns quickly and fairly in line with our Refund & Return Policy.

Chargebacks

All chargebacks are investigated thoroughly. If a dispute is found to be unfounded or fraudulent, Reprorun reserves the right to recover the original amount and any associated costs.

Contact Us

Need help? We’re just an email or call away:

  • Email: help@reprorun.com

  • Phone: +44 8081 723539

  • Address: 95 Oldham St, Manchester, M4 1LW, United Kingdom

Customer Service Hours (GMT – London):

  • Monday to Friday: 9:00am – 6:00pm

  • Saturday & Sunday: 10:00am – 2:00pm

We aim to respond to all enquiries within 24 hours.
For more support, visit our Contact Us page.